You have a short window of up to 15 minutes after placing your order to cancel it. To do this, please contact our Customer Service team as quickly as possible via live chat or by phone on +44 (0)333 188 1136, and we'll confirm by email whether we were able to stop it.
Because we process in-stock items quickly, it isn't always possible to cancel — the order may already be on its way. If we can't cancel it, simply return the item once it arrives using our Returns Portal.
Ordered the wrong item? If you're within the 15-minute window, contact us straight away. If your order has already been processed, just return it once it arrives.
Other changes? Please contact us and a member of our team will be happy to help. Please don't place a new order until you've heard back from us.