We're sorry to hear this. Please don't refuse delivery — accepting the parcel and contacting us is faster, as refusal can delay the return.
Please contact us within 48 hours of receiving your item, with details of the fault and photos for our team to review. You can also start a claim through our Returns Portal.
Please note that discomfort or a size/fit issue after wear isn't classed as a fault. We recommend trying footwear on indoors, on a clean carpeted area, before wearing it outside. If there's a size or fit issue, please follow the normal returns process.