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Frequently Asked Questions
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Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Items ordered before 4 pm on a weekday/working day will be dispatched on the same day. Orders placed after 4 pm on Friday will be dispatched on Monday.
We offer a range of standard and express delivery options to suit you, with free delivery options available when you spend £50.
UK 2-3 DAY DELIVERY - Royal Mail Tracked 48 service - £2.99
We will send you an email as soon as your order is on the way. For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is.
Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot.
Our UK Delivery and international delivery pages can give you more information around expected delivery timescales.
If you do need to report your order as lost then please contact our Customer Service through your preferred contact channel listed below.
Although we take care to prevent any damage to your goods within our warehouses and during transit, it is possible that problems may arise. Please accept our apologies if you have received a damaged or faulty item.
We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.