Returns

• If your returned items make your order fall below the qualifying amount for the free gift, you will need to return the free gifts for a full refund.
• You can return eligible items within 28 days of receipt. Notify us within 14 days of receipt via our returns portal. You then have another 14 days to send the item back.
• Items returned outside the 28-day window will be held for 14 days for collection from our warehouse. After this, they will be disposed off.
• For hygiene reasons, we cannot offer refunds on cosmetics, swimwear, socks or under garments, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached. This does not affect your statutory rights.
• Footwear will not be accepted where there are signs of wear inside the shoes, on the uppers or on the sole. Shoes returned with scratched soles or creased or scratched uppers will be refused for exchange or refund and offered for return to the customer subject to shipping fees being paid. For these reasons, we suggest trying shoes on carpet only. 
• Using your own method of return may cause delays in your refund If your items don’t make it back to us, you’ll need to open a dispute with the carrier.
• Please note a £2.99 return postage fee will be deducted from your refund.
• Exchanges are FREE for all U.K. customers. 

International returns - Please use your own method of return, refund will only be processed once the items have arrived to our warehouse and if your items don't make it back to us, you'll need to open a dispute with the carrier. You may be liable for the import and pay a custom duty charge for orders over the customs threshold.