We sometimes ship items separately so that a delay on one item doesn't hold up the rest of your order, so a missing item may simply be on its way in a separate parcel.
Your dispatch confirmation email lists the items that have been sent — if the missing item isn't on it, please allow a little longer for it to arrive.
If the item is listed as dispatched but hasn't arrived in your parcel, please contact our Customer Service team within 48 hours of receiving your parcel.