DELIVERY & RETURNS
UK Delivery
We offer free shipping on all UK orders over £70, with dispatch via Royal Mail. Place your order before 4 PM (Monday–Friday) to qualify for next working day delivery. Orders placed after 4 PM or on weekends/English public holidays will be dispatched the next working day.
International Shipping
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Europe: 3–5 working days from dispatch
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USA: 1–2 working days from dispatch
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Rest of World: 2–4 working days from dispatch
You’ll receive a confirmation email with tracking details once your order has been dispatched.
Duty & Tax
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USA Orders: Usually duty-free for shipments under $800.
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Other Countries: Check with your local customs office for charges.
All import duties and taxes are the responsibility of the recipient. If payment is not made, and the item is returned or destroyed, related costs will be deducted from your refund.
Returns & Exchanges
UK Returns (Free)
We offer free UK returns within 30 days of delivery. Items must be in pristine, unworn condition.
To return your order:
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Download your return label using our Returns Portal.
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Pack your items securely, including all original accessories.
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Attach the return label (do not stick it to the product box) and drop your parcel at any Royal Mail Post Office.
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Keep the proof of posting receipt—it’s needed for tracking.
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Once received, we’ll email you a confirmation.
Refunds typically take 5–7 working days to process.
If your item is faulty, please contact us within 48 hours of delivery via WhatsApp or email.
International Returns
For returns outside the UK:
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Mark your package clearly as "Returned Goods" on customs documentation.
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Failure to do so may result in extra duties that we cannot cover. These returns may be rejected or destroyed by Customs.
Faulty Items
All products are inspected before dispatch. In the rare case of a fault:
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Do not wear or attempt to repair the item.
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Contact us immediately using WhatsApp (bottom right chat button) or via email.
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You may be asked to provide photos of the issue.
Contact for Returns
Oswin Hyde — Returns Department
Unit 7, 55 Hastings Road
Leicester, LE5 0BT