DELIVERY & RETURNS
Delivery
We offer free domestic shipping on all orders above £50 to UK addresses using Royal Mail and free returns. All orders must be placed before 3pm to qualify for next day delivery. Please note ‘Next Day’ service will not be applicable during the weekends and English Public Holidays.
Our shipping service only runs from Monday to Friday any orders placed during the weekend will be shipped on the following Monday.
EUROPE: Delivered 3-5 working days from dispatch
USA: Delivered 1-2 working days from dispatch
ROW: Delivered 2-4 working days from dispatch
All customers will receive an email confirming when their order has been dispatched and will include your tracking information.
Duty & Tax
Orders from within the USA are usually free from any additional tax payments up to a maximum of $800 per shipment.
For all other countries, please consult your local customs and excise authority.
Kindly take note, all duty and tax related charges are to be borne by the recipient strictly. If you fail to make payment and your package is consequently held, we reserve the right to instruct for the goods to be returned to us or your package be destroyed. All associated costs will be deducted from the amount refunded to you.
Returns
If for any reason you wish to return your order, please follow the below instructions.
IF YOU ARE LOCATED IN THE UK
All returns must be made within 30 days from the date of delivery. Exchanges do not 'reset' the 30-day window.
- We have included a pre-paid adhesive returns label for orders above £35.00. This is a Royal Mail tracked 48 service that can be dropped off at any of the 11,500 plus post offices in the UK. You can use the official Royal Mail Post Office branch finder here to locate your nearest Post Office. For all orders below £35.00 you will be responsible to send your items back to us at your own expense or alternatively you can request a returns label using our chat service or via email. We will deduct £2.00 from your refund using this service. We offer FREE exchanges on all our orders regardless of the value of the order.
- Please complete the returns form which was included with your order to confirm the reason for your return and include this with your returned item. Failure to include any paperwork can lead to delays in us being able to process your return.
- Our aim is to process your return within 7 working days of arriving back to our warehouse.
- There is a limit of 1 free return per order. Therefore, if you wish to return an exchanged item for a further exchange or for a refund, then you will need to cover the cost of all postage.
International Returns
All items being returned from outside of the United Kingdom must clearly be marked as "returned goods" on your customs paperwork. Failure to do this means your returned package may be subject to tax/duties inbound to the UK. We will not be able to pay this, and the result will be that your package will be likely returned to you or destroyed by Customs & Excise.
Faulty Items
Every item is checked thoroughly before dispatch. In the rare event, an item has been delivered to you with a fault, you must notify us immediately. Please do not continue to wear the item or attempt to repair it as this may invalidate your right to return the product. You can use the WhatsApp function on our website to speak to a member of our team and send pictures of the fault if required.
If you have any further questions why not use the WhatsApp chat button on the bottom right of your screen and speak to one of our team.
Our Returns Address
U.K.
Oswin Hyde
Returns Department
Unit 7
55 Hastings Road
Leicester
LE5 0BT
United Kingdom