Return Windows & Eligibility

Timeframe: You must notify Oswin Hyde of your return within 14 days of receiving your order via the returns portal. You then have another 14 days to send the item back (28 days total from receipt).

Late Returns: Items returned outside the 28-day window will not be refunded. They will be held in the warehouse for 14 days for you to collect. After that, they will be disposed of.

Condition: Items must be unworn, unwashed, unused, and have the original labels still attached.

Hygiene Exclusions: For hygiene reasons, refunds cannot be offered on cosmetics, swimwear, socks, or undergarments if the seal has been broken or removed.

Footwear Condition Rules

Footwear will not be accepted if there are any signs of wear on the inside, the uppers, or the soles.

Shoes returned with scratched soles or creased/scratched uppers will be refused for exchange or refund.

If refused, the shoes will be offered back to you, provided you pay the shipping fees.

Tip: Always try on new shoes on carpet only to avoid scratching the soles.

Fees

U.K. Returns: A £2.99 return postage fee will be deducted from your refund.

U.K. Exchanges: Exchanges are completely FREE for U.K. customers.

International Returns

International customers must use their own return shipping method.

Refunds are only processed once the items arrive at the warehouse.

If the items are lost in transit, you are responsible for opening a dispute with your carrier.

You may be liable for import taxes and customs duty charges for orders over the customs threshold.