We hope you love your order, but if you're not 100% satisfied you can return most items within 28 days — including items bought with a promotional discount. Your 28 days start from the date you received or collected your order.
How the timing works: notify us within 14 days of receiving your order that you'd like to return it, and you then have a further 14 days to send the items back to us.
To start a return, log in to our Returns Portal.
For a return to be accepted:
- Items must be unworn and unwashed, with all tags attached, accessories included and in their original packaging.
- Socks can't be returned for health and hygiene reasons.
- Underwear can only be returned if the seal on the box is intact.
- Personalised items can't be returned.
- Footwear showing signs of wear — inside the shoe, on the uppers, or on the soles — will be refused and returned to you, subject to payment of shipping fees. For this reason, we suggest trying shoes on carpet only.
- Discomfort or a size/fit issue after wear isn't classed as a fault and can't be returned.
Please obtain proof of postage in case your parcel is lost on its way back to us. A £2.99 returns charge per parcel will be deducted from your refund.
Our Returns Policy doesn't affect your statutory rights.