Once posted, your parcel usually takes up to 7 working days to reach our warehouse. We'll inspect it on arrival and process your return — usually the same day, though this may take a little longer during busy periods.
If your parcel hasn't reached us within 7 working days, please check your tracking. If it shows no movement or a possible delay, contact us as soon as possible. This is important: we can only raise a claim with the courier within 14 days of you posting the item. After that window we're unable to investigate the delay, which may affect your refund or exchange.
Once we've checked your item, we'll refund your original payment method. Funds typically appear within 3–5 working days, depending on your card issuer. We'll email you when your parcel arrives back with us, and again once your refund has been processed.